So I opened the store this morning with mike it went well considering i was a tiny bit late to open with the traffic in the rain storm. The first customer we had was a bit impatient he tried the doors right before 10 am expecting us to open at his whim as we were just finishing up opening the store. I finished checking the messages and then opened the door for him right at ten am. He was returning a pair of dickies pants that he didnt like and didnt fit him right. I was just dandy with that and looked at his reciept and he had paid in cash...Now the store policy for returns is clearly stated on a sign next to the register and printed on EVERY reciept that we do not do cash refunds.
I politely told the customer that i could give him a store credit or a company check. He did not like this one bit and began the 30-60 minute argument on how that is illegal to not allow cash refund and he wasnt going to leave the store till he got his cash back. This all ensued after I had explained Everything to him that it was company policy, it was not illegal, called princesspenut with the customers request, her explaining the same damn things to him, and then her giving me instructions on what to do with him.
After i hung up with my boss, he continued to insist that this action was illegal and now insisted he wanted the police here to settle this. So... I obliged him. I called the non emergency line and explained to the receptionist that i needed a dispatch to settle a civil dispute in my store. I had to explain exactly what the dispute was and i think i made the receptionist's day for amusement. She told me they would be on the way and to look for them. The customer was all giddy about this as he seemed to be getting his way now and waited patiently for the cops to arrive.
No more than 5 minutes had passed when one cruiser showed up with two cops in it. One of them being really cute (hey im not dead as my fiancee would reply too so there! :P ) They came in and i began to explain the situation then the cops split off one of them talking to me and another talking with the customer with the reciept in his sight so he could verify everything. Then a breif flash of lights and i turned around to see another cruiser pulling in with only one cop in it. At this point i wanted to die laughing as the customer was arguing with the cop but not yelling like he had done with me.I had prayed for a handcuff moment but it never came, as the law won, and the guy upset and frustrated gave in and exchanged for another pair of pants that might actually fit him.
After the man left I thanked the cops graciously and then a couple of them actually looked around to see if they wanted anything in the store. They left with nothing but they smiled and i thanked them again.Sometimes life hands you lemons and well you just have to squish them into lemonade by any way possible... I used a hammer today it was fun.
*continues to laugh heartily at stupidity*
me
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3 comments:
Lol. Sounds like a fun day. It's always nice to get your way when you are right. Kinda reminds me of the two dollar bill / Burger King incident I was witness too.
OH? Do tell!
`Me
So we're at some mall, at the food court to eat. One of the guys goes to the Burger King and orders and, having no other kind of bills, attempts to pay with a two dollar bill. The clerk behind the register takes it, looks at it, and refuses to accept it. When the guy insists the clerk starts accusing the guy of using fake money. He actually says "There's no such thing as a two dollar bill!" The two get into a near screaming match! At all the ruckus the manager comes out front to see what's going on. Before the guy can explain, the clerk jumps in and says the guy is trying to pay with fake money. This, of course, makes the manager mad at the guy and all ready to call the police (well, mall security) and stuff. But, having the sense he was born with, the manager asks to see the money first, which the clerk happily hands over. The manager carefully looks the money all over. Then he turns to the clerk and asks why he thinks the money is fake. The clerk says "...it's a two dollar bill..." blah blah blah. The manager turns with a disheartened look, hands the money back to the guy, and apologizes profusely to the guy for the problem. The manager hen tells the clerk to give the guy his food, that it's all free. As the guy walks away with his food and his legitimate money, the clerk has this astonished look on his face. The manager proceeds to explain how two dollar bills are real, and I think what other money is real, hehehe. Oh man it was funny.
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